TAAFI Refund Policy

 

Ticketing and Refund Terms and Conditions

 
Currency
All ticket prices are stated in Canadian Dollars (CAD). 
 
Payment Methods
TAAFI accepts Visa and Mastercard for online and phone purchases. For in-person or box office purchases, we accept cash, Debit, Visa and Mastercard.
 
Party of Transaction
Tickets purchased for TAAFI events that are made through TAAFI will show ‘Vendini’ on credit card and bank statements for debit transactions.Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. 
 
Pricing and Availability
TAAFI sells tickets on a first-come first-served basis, based on posted price on the TAAFI website (taafi.com) and through other promotional material. Occasionally, TAAFI may issue promotion codes for discounts to various partners or to the public, which can be redeemed through any of its purchase channels, subject to any expiry dates.
 
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with TAAFI whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. TAAFI will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation, or if you assume an order was placed successfully even though no confirmation was received. 
 
Service Charges and Order Processing Fees
Tickets purchased may be subject to a per-ticket service charge, a non-refundable per order processing fee and/or a delivery fee. Number of Tickets Per Customer or "Ticket Limits"When purchasing tickets on taafi.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits, or if we become aware that any party or automated service is purchasing excess tickets on your behalf. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. 
 
Ticket Transfer
TAAFI reserves the right to cancel tickets transferred to another party if they were obtained fraudulently or 
otherwise in violation of our policies. If an event is cancelled or rescheduled, only the original purchaser 
will be eligible for a refund, at the discretion of TAAFI. 
 
Cancelled and Postponed Events
Should an event cancellation or postponement occur, TAAFI will attempt to contact you to inform you of 
refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. 
 
Refunds and Exchanges
Tickets bought online for TAAFI events are fully refundable for 3 calendar days (72 hours) after you 
purchase them, up to one week before the show. Tickets purchased at box office or in-person location must be returned or exchanged at the same location. TAAFI may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. If we issue you a refund for a ticket, due to a cancelled or postponed event, TAAFI will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid) and all service fees. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was 
used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. TAAFI will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event. 
 
Pricing and Other Errors
If the amount you pay for a ticket is incorrect, TAAFI will have the right to cancel that ticket and refund toyou the amount that you paid. This will apply regardless of whether the cause was human error or a transactional malfunction of this website or other TAAFI operated system. 
 
Multiple Browser Windows
When ordering tickets online with TAAFI, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration, or multiple charges of your credit card. 
 
Limitation of Liability
You voluntarily assume all risks and danger incidental to the event for which a ticket is issued, whether before, during or after the event, and you waive any claims for personal injury or death against TAAFI, management, facility, artists, participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor, and your heirs. 
 
License; Ejection and Cancellation; No Redemption Value
TAAFI and TAAFI’s agent venues and event providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with event provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash. 
 
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to TAAFI to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. 
 
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive 
any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be 
brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. 
 
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, TAAFI reserves the right to restrict or deny ticket 
purchasing privileges to anyone that TAAFI determines to be, or has been, in violation of this policy. TAAFI recommends that you purchase tickets directly through TAAFI, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by TAAFI, provided that even if such consent is obtained, any use of TAAFI’s trademarks and other intellectual property is subject to TAAFI’s consent.
 

Contact Us

Toronto Animation Arts Festival International - TAAFI
147 Liberty Avenue
Toronto, Ontario
M6K 3G3
647-785-0774 (Monday to Friday 11am-5:00pm)
boxoffice@taafi.com

taafi.com